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FAQs
Shipping/Returns
- Return Policy
- Due to the nature of our products and the group buy system, we will not be accepting returns. If you feel you have extenuating circumstances please reach out at business@aetherhemera.com and we may make an exception.
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Processing Time
- For In-Stock items we will try to ship out within 2-3 business days. For Group Buys we anticipate 2 weeks from the date of receiving the items. If it has been longer than expected, feel free to contact us.
- Devaluing Orders For Customs
- We will not devalue any orders.
- Location
- We are located in Atlanta, Georgia in the United States.
- Address Changes
- Yes we will allow address changes. Please send us the order number and the new address you wish to ship to. New shipping addresses may require additional shipping charges.
- Order Edits
- We cannot edit orders but we can cancel orders by request if the item has not shipped yet.
- Delays
- Unfortunately there are delays sometimes. If this is the case we will do our best to keep buyers up-to-date and give the most accurate estimates we can.
- Group Buys / Refunds
- Group buys are essentially preorders, where you pay in advance for the item to be manufactured and shipped to you at a later date. Due to the nature of this process we cannot offer refunds.
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