FAQs

Shipping/Returns

  • Return Policy
    • Due to the nature of our products and the group buy system, we will not be accepting returns. If you feel you have extenuating circumstances please reach out at business@aetherhemera.com and we may make an exception.
  • Processing Time
    • For In-Stock items we will try to ship out within 2-3 business days. For Group Buys we anticipate 2 weeks from the date of receiving the items. If it has been longer than expected, feel free to contact us.
  • Devaluing Orders For Customs
    • We will not devalue any orders.
  • Location
    • We are located in Atlanta, Georgia in the United States.
  • Address Changes
    • Yes we will allow address changes. Please send us the order number and the new address you wish to ship to. New shipping addresses may require additional shipping charges.
  • Order Edits
    • We cannot edit orders but we can cancel orders by request if the item has not shipped yet.
  • Delays
    • Unfortunately there are delays sometimes. If this is the case we will do our best to keep buyers up-to-date and give the most accurate estimates we can.
  • Group Buys / Refunds
    • Group buys are essentially preorders, where you pay in advance for the item to be manufactured and shipped to you at a later date. Due to the nature of this process we cannot offer refunds.